🌞 SunKin Return & Refund Policy

Last updated: 18 November 2025

We want you to love your SunKin pieces—but if something’s not quite right, we’re here to help.

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🕒 14-Day Returns

You have 14 days after receiving your item to request a return.

To qualify for a return, the item must be:

• Unused and unworn

• In its original packaging

• With all swing tags attached

• Accompanied by a receipt or proof of purchase

📩 To start a return, simply email us at shine@sunkinlife.com with your order number and reason for the return. We'll reply with the return address (Cape Town, South Africa) and instructions.

💡 Please note: Return courier fees are the customer’s responsibility, including international returns.
Items sent back without prior email approval will not be accepted.

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📦 Returns Due to Damage or Issues

Please inspect your order when it arrives and contact us immediately if:

• Your item is defective

• Your item is damaged in transit

• You received the wrong item

We’ll evaluate the issue and do our best to make things right.

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🛠️ Defective Goods – 6-Month Guarantee (CPA Compliant)

In line with the Consumer Protection Act of South Africa, defective items may be returned within 6 months of purchase if:

• You have your original proof of purchase

• The item was used only for its intended purpose

• The item was cared for as per the care label instructions

We’ll repair, replace, or refund you as appropriate.

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🚫 Exceptions

The following items are non-returnable:

• Sale/clearance items

• Gift cards or digital vouchers

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💰 Refunds

Once we’ve received and inspected your return, we’ll notify you of the outcome.
If approved, your refund will be processed to your original payment method within 30 days.

⚠️ Please note:

• Some payment partners (e.g., PayGate, Payflex) may take 7–10 business days to reflect the refund.

• Your bank may also take additional time to process it on your statement.

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💬 Still have questions?

We’re here for you. Email us anytime at shine@sunkinlife.com.