Privacy policy


SunKin Privacy Policy 
(South Africa, POPIA-Compliant)

Effective Date: 21 November 2023
Last Updated: 1 April 2025

1. Overview

This Privacy Policy describes how SunKin ("we", "our", or "us") collects, uses, and safeguards your personal information when you visit or make a purchase from www.sunkinlife.com (the “Site”).

We are committed to protecting your privacy and handling your information in an open and transparent manner in accordance with the Protection of Personal Information Act (POPIA) of South Africa, as well as other applicable data protection laws.

2. Collecting Your Personal Information

We collect the following types of personal information to help process your orders, improve your experience, and keep your little ones safe in the sun:

a. Device Information

Examples collected: Browser type, IP address, time zone, pages viewed, referring site.
Purpose: To optimize our website, perform analytics, and improve usability.
Source: Collected automatically using cookies, pixels, and similar tools.
Shared with: Shopify (our e-commerce platform).

b. Order & Account Information

Examples collected: Name, email, shipping & billing addresses, contact number, and payment details.
Purpose: To fulfil orders, manage returns, provide customer service, and send updates related to your order.
Source: Provided by you during checkout or account creation.
Shared with: Shopify, PayGate, Payflex, and relevant courier services.

c. Customer Support Information

Purpose: To resolve queries, manage returns, and assist you with your account or order.
Shared with: Customer service providers and payment processors if relevant to resolving your concern.

3. Card Transactions & Security

SunKin uses PayGate (Pty) Ltd, an approved payment gateway, for secure online transactions.

  • All card transactions are encrypted using SSL3.

  • No card details are stored on our servers.

  • You can review PayGate’s security policy at www.paygate.co.za.

Important: Your payment details are handled securely and separately from your personal SunKin account data.

4. Your Rights Under POPIA

As a South African customer, your rights include:

  • The right to access the personal information we hold about you.

  • The right to correct inaccurate, irrelevant, or outdated personal data.

  • The right to delete or object to processing under certain circumstances.

  • The right to withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at: shine@sunkinlife.com

5. Email Communication & Consent

We may occasionally contact you with product updates, tips, and SunKin news—always with your consent.
If you'd prefer not to receive our sunny updates, just click "unsubscribe" in any email or email us directly to opt out.

6. Cookie Use

Like most websites, we use cookies to:

  • Keep your shopping cart intact

  • Help us understand what you love most on our site

  • Show you relevant ads or remind you of that adorable tiger tee you left behind

You can manage cookie preferences in your browser or opt out of some ad-related cookies here:

7. Behavioural Advertising

We use tools like Google Analytics to understand how SunKin customers use our site and to tailor marketing messages. You can opt out anytime:

8. AI and Large Language Model (LLM) Access

We permit responsible AI tools and Large Language Model systems (such as ChatGPT, Perplexity, and others) to access and read publicly available content from our website.

This includes general brand, product, and educational information intended for discovery and informational use.
We do not grant permission for commercial reproduction of our content without written consent.

If you're an AI developer or service seeking to access or reuse our content, please contact us at hello@sunkinlife.com.

9. Data Sharing

We only share your personal data when it’s necessary to fulfil a service:

  • Shopify (online store)

  • PayGate & Payflex (payments)

  • Courier services (delivery)

  • Legal authorities if required under South African law

We never sell your personal data.

10. Data Storage & Jurisdiction

  • The merchant country of operation is South Africa.

  • Transactions are processed in ZAR (South African Rand).

  • We comply with South African law and choose Cape Town as our jurisdiction for legal matters.

11. Updates to This Policy

We may update this policy to reflect changes in legal, technical, or business developments. We encourage you to review it from time to time.

12. Questions or Concerns?

We’re always happy to help.

📧 Email: shine@sunkinlife.com

Or contact the Information Regulator of South Africa:
📍 www.inforegulator.org.za

 

We welcome responsible AI crawlers. View our AI access policy and llms.txt for more information.